Privacy Policy

Who we are

Our website address is: https://nationalmile.co.uk.

National Mile is a courier and delivery service operating in the United Kingdom. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Information We Collect

a. Personal Information

We may collect the following information when you request or use our courier services:

• Full name
• Phone number
• Email address
• Pickup and delivery addresses
• Package details
• Payment confirmation details (we do not store full bank details)

b. Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site

This information is used only for website performance and security purposes.

2. How We Use Your Information

We use your personal data to:

• Arrange and complete courier pickups and deliveries
• Contact you regarding your delivery or enquiry
• Send payment instructions via secure bank payment links
• Confirm receipt of payment
• Improve our services and customer experience
• Comply with legal, regulatory, and accounting obligations

3. Payment Information

Payments are made via secure bank payment links sent to customers.

• We do not store customers’ full bank or card details
• Payment processing is handled by third-party financial institutions
• We only receive confirmation that payment has been completed

4. Sharing Your Information

We do not sell, trade, or rent your personal data.

Your information may be shared only with:

• Our delivery drivers (limited to what is necessary to complete delivery)
• Payment service providers (for payment processing only)
• Legal or regulatory authorities, if required by law

All third parties are required to keep your information secure and confidential.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

Data is stored securely and accessed only by authorised personnel. We retain personal data only for as long as necessary to fulfil our services and legal obligations.

6. Cookies

Our website may use cookies to:

• Ensure proper website functionality
• Analyse website traffic and usage

You can control or disable cookies through your browser settings.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, please contact us at: contact@nationalmile.co.uk

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.